SHOPPING INFORMATION

Delivery for all mainland UK deliveries under £60 is from £1.99 to £4.99 per item depending on the product’s wight. Orders over £60 qualifies for Free delivery.  Shipping cost will visible on your Cart page and on your Check out page.

Please allow up to 5 days progressing and 3 working days for dispatching time. We use Royal Mail 48H service for delivery. Please note there is an additional 2 days processing for personalised items.

We deliver to the UK mainland only(England, Wales, Scotland and Scottish Highland) + Northern Ireland.

Although we do our best to ensure that all orders are delivered within a reasonable time frame, if there is a problem dispatching your order we will contact you and arrange an alternative date or offer a full refund. Please be aware that we dispatch orders using a Royal Mail or courier service whose operation is outside of our control. Where mistakes or losses occur we will usually replace your order, unless you have specified the wrong delivery address, or the order has been safely delivered, but you have neglected to retrieve it in reasonable time (e.g. from a neighbor). Please contact us on support@e-smartshop.co.uk to resolve your issue.

Items can refunded if in re-sale-able condition and if returned within 14 days of you receiving your item. More information under the 5. paragraph in our Terms and Condition page.

If you are not satisfied with your product, please contact us on support@e-smartshop.co.uk Goods must be returned within 14 days in unused/unworn condition and in original packaging. Refunds will be processed within 2 working days from receipt. The customer is responsible for return costs.

USING VOUCHERS AND GIFT CODES

1. Add your item to your Cart using “Add to cart” button.
2. In your shopping cart add your Voucher code to the Coupon code field:

3. After clicking APPLY COUPON button you will be notified: 

For troubleshooting and VIDEO instruction please click HERE

Please make sure to enter your Voucher code exactly as you have received it. Do not add extra characters or spaces to your code.

Please enter your Voucher Code exactly how you received it, otherwise it won’t work. Example:

If you type your Voucher Code correctly:

When you use lower case instead of upper case:

Please make sure you don’t add any extra character or spaces to your code!

Please double-check your entered Voucher Code to match with the original Voucher Code you have received. One voucher code can only used once on only the dedicated product.  If you still receive the Warning message please contact us on support@e-smartshop.uk

Please contact your voucher code supplier to change or cancel your order.